Naptown Nannies searches extensively to find candidates that meet our high standards of excellence. In the event that we are unable to send any candidates that fit your family’s needs, we will refund 50% of your registration fee. Once summer placement commences there is a two week “get acquainted with your nanny” period. If a problem arises during that period, we will make every effort to find a replacement, subject to candidate availability and suitability.