Request & Cancellation Policy

Once an order has been placed and a nanny referred and accepted by the guest or the hotel, the Agency Referral Fee is due. If the order is cancelled more than 24 hours prior to service, the referral fee remains due, but the nanny will be cancelled. If the order is cancelled with insufficient time to cancel the nanny (less than 24 hours), the hotel or guest ordering the service is expected to pay the Agency Referral Fee, along with a minimum two hour nanny fee.