Request & Cancellation Policy

Once request has been placed and confirmed, the Agency Referral Fee is due. If the request  is cancelled more than 24 hours prior to service, the referral fee remains due, but the childcare team will be cancelled. If the request is cancelled with insufficient time to cancel the nanny ( less than 24 hours), the client is expected to pay the Agency Referral Fee, along with a minimum two hour nanny fee per nanny. For event services, nannies are to be compensated for the full amount of time reserved, unless adjusted 24 hours prior to the event. As with all Naptown Nannies client engagements, a 4 hour minimum is required.